Shipping policy
🚚 Novi Cart – Shipping Policy
Shipping Policy
At Novi Cart, we aim to deliver your orders safely and on time across Pakistan.
📦 Delivery Time
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Orders are usually delivered within 3–7 working days.
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Delivery time may vary depending on your location and courier service.
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Remote areas may require additional delivery time.
💰 Shipping Charges
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Shipping charges will be displayed at checkout before you place your order.
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From time to time, we may offer Free Shipping on selected products or promotional orders.
📍 Order Processing
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Orders are normally processed within 1–2 working days after confirmation.
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You may receive a call or message from our team to confirm your order.
📞 Order Confirmation
For Cash on Delivery (COD) orders, our team may contact you to confirm your order and delivery details. Orders that cannot be confirmed may be cancelled.
🔎 Order Tracking
Once your order has been shipped, tracking information may be provided through SMS, WhatsApp, or another available communication method.
⚠️ Delays
Delivery may occasionally be delayed due to weather, public holidays, courier issues, incorrect address information, or other circumstances beyond our control.
🏠 Incorrect Address / Unavailable Customer
Please make sure your delivery address and contact number are correct. If the customer is unavailable or provides incorrect information, additional delivery attempts or charges may apply.
📦 Damaged Package
If your package appears damaged when you receive it, please contact Novi Cart as soon as possible with your order details and clear photos/videos of the package.
📩 Contact Us
If you have any questions about your shipment, please contact our customer support team through the contact details provided on our website.
Novi Cart reserves the right to update this Shipping Policy when necessary.